SALES CLASSES
Pros Consultative Selling (CPS) is designed to dramatically improve the planning, communication, and selling skills necessary to boost closing rates and strengthen current business relationships. CPS sales training is a customized and strategic approach to help meet your organization’s specific challenges, opportunities, and competitive reality.
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Class Duration: 1.5 Days
Instructor: Gunny Bruhn
PROS CONSULTATIVE SELLING
Skills Learned:
Questioning Skills: Apply questioning skills for an in-depth analysis of the buyer's attitudes, situations, problems, and priorities to determine the best strategy for developing an advantage over the competition. Identify Key
Customer Issues: Learn to asses personal performance and identify key customer issues by thinking and responding like a business consultant.
Face-to-Face Sales: Apply a broad understanding of the face-to-face sales process of questioning, closing skills, and handling objections. Adapt to
Customer Behavior: Learn to recognize basic styles of buyer behavior and determine how to adapt to each style to create positive "chemistry".
Negotiation Preparation:
Learn how to prepare for upcoming negotiations.
Critical Interpersonal Skills: Acquire the interpersonal skills needed to support the "Mutual Gains" negotiation process, and achieve win-win agreements.
Open and Close Negotiations:
Learn how to open and close negotiations effectively.
Improvisation and Problem Solving: Learn how to find creative solutions to tough problems, and work through differences.
Skills Learned:
PROS CONSULTATIVE SELLING
Negotiate Now is is a skill-based program designed to help you turn face-to-face confrontation into side-by-side problem solving.
The program examines negotiation strategies, differences between positional bargaining, and joint problem-solving.
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Class Duration: 1.5 Days
Instructor: Gunny Bruhn
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NEGOTIATE NOW
CUSTOMER SERVICE CLASSES
NEGOTIATE NOW
Customer Service Skills is a high energy workshop that offers the “best of both worlds” in customer service training – addressing both internal and external customer relationships.
Classes can be customized to focus on problem areas based on customer needs.
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Class Duration: 1.5 Days
Instructor: Gunny Bruhn
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CUSTOMER SERVICE SKILLS
Skills Learned:
Customer Communication Skills: Use essential communication skills in dealing with customers.
Leveraging The Internal Team: Recognize characteristics of human behavioral style and opportunities to adapt their personal style
Customer Service Transactions:
Identify and utilize a structured process/model for conducting customer service transactions.
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Problem Customer Strategies:​
Master strategies for dealing appropriately with difficult customer situations.
COACHING
Format: Videos, practical application, and a discussion of effective sales skills.
Commitments: Review the company sales goals and commitment to follow the perscribed methods during this coaching session in order to achieve them.
Personal Assessment: Help leaders objectively review themselves for optimal self improvement.
What To Expect:
CUSTOMER SERVICE SKILLS
Coaching happens when leaders and reps move past a conversation and make commitments to change in order to improve performance. Too often what leaders think is great coaching, a rep perceives as nothing more than a suggestion.
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Class Duration: 1/2 Day Session
Coaches:
Kim “Gunny” Bruhn
Adam Bruhn
COACHING FOR MANAGERS
